Commitments
Our commitments to you
You are trusting your data and the uptime of your product to a service that is still young, run by one person. I believe trust is built with transparency and explicit contracts, not long legal terms. These are the promises I make to everyone who uses PocketStack. They apply to every plan.
1
You own your data
You can export everything in PocketStack at any time (raw SQLite files plus all uploads), no questions, no friction, no waiting period. There is no “reduced export” and no “depends on your plan”. Your data is yours.
2
No technical lock-in
PocketStack is built on PocketBase, an open-source project. If PocketStack ever disappears, you can download your SQLite database and run plain PocketBase with it: no migration, no rewrite. It keeps working. That is a deliberate architectural decision, not a happy accident.
3
Transparent, stable pricing
The price on the pricing page is the price you pay: no surprise charges, no “starting at”, no fine print. Price increases can happen, but with two non-negotiable rules:
- Increases only apply to new customers. If you are already a customer, you stay at the price you joined at, for as long as you keep paying without interruption.
- Changes are announced 60 days in advance.
4
No surprise charges
When you hit a plan limit, the service pauses. It does notauto-generate an extra invoice. You explicitly decide whether to upgrade or wait for the next cycle. No overage fees. No “we charged you $400 for a spike”. You stay in control.
5
Real privacy
- We never sell your data. Ever.
- We don't train AI models on your content.
- We don't track your end-users on our behalf. You decide what to track in your own apps.
- Operational logs are deleted after 30 days.
6
A continuity plan
PocketStack is maintained by one person. That means there is a real risk it could be discontinued for reasons that have nothing to do with the product (health, life, a change of focus). If I ever decide to wind the service down:
- 90 days' notice by email.
- Export tools working until the very last day.
- Clear instructions for running plain PocketBase with your data.
You never wake up to a service that is simply gone.
7
You talk to a person
You talk to me. Not a bot, not an enterprise ticketing system, not “Tier 1 support”.
- Email: a real address, answered personally.
- A reply within one business day (Mon–Fri).
- A community Discord.
Why this page exists
The SaaS products that failed their users in recent years (aggressive lock-in, surprise price changes, abrupt shutdowns) always broke implicitpromises, never contracts. Explicit promises make breakage visible, and that is the only real long-term defense of your trust. If I ever break one of these promises, call me out publicly. That's fair.
Last updated: May 2026